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詞匯： complain against sb. about sth.投訴...... dissatisfaction with不滿于...... put up with / bear / tolerate忍受 awful 糟糕的 poor service糟糕的服務 inconceivable不可思議的 out of one’s expectation令某人大失所望 look into / go into / investigate調查 incident / matter 事件 sanitary situation衛生條件 bad manners 不禮貌 disturbance干擾 nuisance 麻煩事 remedy 補救 solve解決 recurrence再次發生 句型： 1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. 6)I sincerely hope that it will review its management system, with the view to providing, better service to the public. 7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. 8) We will appreciate your willingness to make up for the loss.